Shipping & Returns Policy

 

 

 

Thank you for shopping at Lonely Floater. We are happy to serve you

 

To serve you better, Lonely Floater will begin to process your order immediately you click the Complete Order Button.

 

1. Our Products

 

a) Although we have made every effort to display the colors accurately, the images of the products on our site are for illustrative purposes only.

 

b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the products, your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes indicated on our site are approximate.

 

2. Shipping

 

a) We currently ship to address located within the United States of America. Please Contact us if you need your product shipped abroad. There may be an additional 4-5 days of production before the item is shipped.

 

b) When you place your order, you will get real-time shipping quotes and delivery dates for your order based on the availability of your items and shipping options you choose. Please not that the delivery dates stated on your order page are approximate and for guidance purposes only. Actual delivery dates may vary.

 

3. Processing Guidelines

 

a) All products on the site are subject to availability and payment being received before the order is processed.

 

b) Lonely Floater will contact you if the Products you have ordered is out of stock, or if additional identification is needed for credit card verification.

 

4. Returns, Refunds and Exchanges

 

4.1 Returns

 

We accept returns on most Products within 15 days of receipt, for items that HAVE NOT BEEN OPENED, WORN or USED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts.

 

4.2 Exchanges

 

All exchange notices must be received to our office within 15 days of receiving your order. We will do our best to fulfill your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.

 

4.3 Returns Procedure

 

a) If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, within 14 days of receipt, from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our office. In case of a dispute, we also recommend you retain proof of sending. Without this, we cannot process an exchange if we do not receive the returned items.

 

b) Please Contact Us so we may provide you with a Return Address.

 

c) All returns must be received by our office within 14 days of your receipt of a Return Address. Please choose your shipping method accordingly. You will be required to meet all costs incurred in returning the item to us.

 

5. Damaged or defective goods

 

a) At Lonely Floater, we are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped.

 

b) If you have received a damaged or defective product, please Contact Us within 15 days of receiving the product to be eligible for a free exchange with a replacement item or a full refund.

 

c) In the case of a refund, we will be able to issue your refund within 30 days of us receiving the damaged or defective product. Refunds will be issued through the original method of payment.

 

6. Payments

 

a) Payment can be made by Visa, Visa Electron, Visa Debit and MasterCard. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it.

 

b) All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Lonely Floater, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using secure third party online payment gateways that encrypts your card details in a secure host environment.

 

7. Events outside our control

 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

 

8. Entire agreement

 

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized Lonely Floater employee.

 

9. Our right to vary these terms and conditions

 

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

 

10. Law and jurisdiction

 

This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the laws of the United States. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts within the United States. All contracts are concluded in English and no public filing requirements apply.

 

11. Contact Us

 

If you have any questions concerning our Shipping and Returns Policy, please feel free to Contact us.

 

 

 

 

 

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